Terms of Service

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1. Introduction

​These Terms of Service ("Terms") apply to all services provided by Quick 'n Easy Tech Support ("we", "us", "our") to you ("you", "the customer"). By requesting or receiving services, you agree to these Terms.​

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2. Scope of Services

We provide IT support, troubleshooting, and advisory services, which may include (but are not limited to) desktop support, software and hardware setup, network assistance, and related services listed on our website.

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3. Appointments & Callouts

Appointments can be scheduled via our website or contact form. Callout fees for onsite visits may apply depending on your location and will be confirmed prior to booking.

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4. Quotes and Estimates

All quotes are provided as estimates based on the information available at the time. Final pricing may vary if the scope of work changes or additional issues are discovered.

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5. Data Handling and Backups

We do not offer long-term data storage. Backups or data transfers are only performed when necessary for certain types of jobs — they are not automatic and do not apply to every service.

• If a backup is created during your service, it is stored temporarily and will be permanently deleted after 48 hours unless you request otherwise in writing.

• Requests to retain backups beyond 48 hours will incur additional fees.

• Requests to delete backups earlier than 48 hours must also be made in writing.

• After 48 hours, we are no longer responsible for any data loss or recovery.

• We strongly recommend that you maintain your own up-to-date backups. If you need help with that, we’re happy to assist

When performing backups on Windows devices, a full backup will be done if storage space allows. If storage is limited, backups will focus on critical data such as user folders and application data.
• For macOS devices, backups typically cover user profile data including Documents, Desktop, and important user directories. Full system or profile backups are not routinely performed but can be arranged on request.

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6. Payment Terms

Payments are due upon completion of the service unless otherwise agreed. We accept payments via the following methods:

• Direct Bank Transfer (BSB and account details provided on invoice)

• Cash (in-person only)

• EFTPOS / Card Payments (Visa and Mastercard) via secure mobile terminal

• PayID (available upon request)

6.1 Pickup and Drop-Off Services

A small fee may apply for pickup and/or drop-off of your device. This is quoted based on distance, complexity, and availability, and will be clearly outlined in your quote prior to confirmation.

Pickup and drop-off availability may vary depending on location and workload. These services are not guaranteed but offered at our discretion to support client needs.

 

Overdue payments may result in service delays or account suspension.

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7. Liability and Limitations​

While we take reasonable care in delivering our services, we are not liable for:

• Any pre-existing issues with your hardware or software

• Data loss caused by faulty devices, user error, or third-party software

• Delays due to factors outside our control (e.g. internet outages, third-party providers)

Data loss resulting from incomplete backups, backup failures, or files not included in the backup scope.

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8. User Responsibilites, Advice & Follow-up Policies

 

8.1 General User Responsibilities

Customers agree to:

• Provide accurate and complete information when requesting services

• Ensure safe and legal access to devices and locations

• Inform us if any personal or sensitive data is involved in the service

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8.2 Limitations on Advice

Advice is provided based on the information available at the time and is intended as practical guidance.

• Unless you are part of a subscribed service plan, we are not responsible for issues arising more than 24 hours after advice or recommendations have been provided.

• If you require ongoing support or follow-up beyond 24 hours, this will be treated as a new request and subject to additional charges.

• We encourage you to contact us promptly if you have questions or need further help.

• This policy is in line with the Australian Consumer Law (ACL) and guidance from the ACCC

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8.3 Follow-up on Services

• If you experience an issue directly related to a service we have completed (e.g., repair, setup, installation, troubleshooting), you must notify us within 10 calendar days of the service date.

• If no notification is received within 10 days, any subsequent requests related to that service will be treated as a new job and charged accordingly.

• If an issue is caused by our fault, we will fix it at no extra cost. Otherwise, new or unrelated problems require a new service request and fee.

This condition complies with consumer protection standards under the Australian Consumer Law 

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8.4 Data Security

You are responsible for maintaining the security and backup of your data. We accept no liability for data loss outside the scope of our service or due to failures in your own backup systems. We strongly recommend users perform and maintain their own backups. Quick ‘n Easy Tech Support will not be held responsible for any data loss outside the outlined service scope.

We do not retain personal data on local devices after a job is completed. Any backups made as part of a service are stored securely and deleted within 48 hours unless otherwise agreed.

Inactive quotes or enquiries that don’t proceed are securely deleted within 7 days.

For general enquiries, you may remain anonymous or use a pseudonym. Full details are only required for quotes or bookings.

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9. Cancellation Policy

We understand plans can change. If you need to cancel or reschedule a service, please provide at least 24 hours’ notice.
We reserve the right to charge a cancellation fee if notice is not provided within 24 hours of your scheduled service or pickup/drop-off booking.
This policy helps us manage our time effectively and avoid lost appointment slots.

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10. Termination of Services & Retention of Devices

We reserve the right to refuse or terminate service in cases of inappropriate conduct, non-payment, or where technician safety is at risk.
If payment is not made upon completion of a service involving a physical device, we reserve the right to retain the device until the balance is paid in full.
If a device is left in our possession for more than 30 days without payment or communication, and after reasonable attempts to contact you, we will send a final notice.
If there is still no response within 14 days of that notice, the device may be disposed of or recycled at our discretion.
Devices will never be sold, used, or altered without your permission.

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11. Argreement

​​By requesting or receiving services, you agree to these Terms of Service.

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Useful Links

• Australian Consumer Law (ACL) — https://consumerlaw.gov.au/

• ACCC — Consumer Rights and Guarantees: https://www.accc.gov.au/consumers/consumer-rights-guarantees

• ACCC — Handling Consumer Complaints: https://www.accc.gov.au/consumers/consumer-protection/handling-consumer-complaints

• ACCC — Small Business and Consumer Obligations: https://www.accc.gov.au/business/small-business